NS Optimum - for all your computer needs

STANDARD

PREMIER SERVICE

REGULAR ONSITE SERVICE

MANAGED SERVICES

NS Optimum hardware purchase

Bronze Premier Service

Silver Premier Service

Gold Premier Service

Rent'a' Techie
Termly

Rent'a' Techie
Monthly

Rent'a' Techie
Fortnightly

Rent'a' Techie
Weekly

Primary School
Support Band 1

Primary School
Support Band 2

Primary School
Support Band 3

Secondary School
Support
Band 1

Secondary School
Support
Band 2

Secondary School
Support Band 3

Technical Hotline Support
Telephone assistance with hardware issues

Remote Server Diagnostics
Break/fix cover for server software & configurations

Advanced Onsite Server Support
Onsite break/fix cover for server software & configuration errors

Regular Onsite Engineer Visit
Pre-emptive & regular network maintenance, loading software & resolving issues

P
Termly

P
Monthly

P
Fortnightly

P
Termly

P
Monthly

P
Fortnightly

Fulltime onsite as part of a Managed Service

Annual Onsite ICT Review
Onsite meeting with NS Optimum account manager to discuss the past year network performance & future ICT direction

Everyday Technical Hotline Support
Telephone assistance with everyday ICT network configuration & software issues

Everyday Remote Diagnostic Support
Remote dial-in assistance with everyday ICT network configuration & software issues

Everyday Onsite Technical Support
Same/next day onsite assistance with everyday ICT network configuration & software issues

Fulltime Onsite Technician Service
Permanent onsite presence by a fully trained schools ICT technician

Fulltime Onsite Network Manager
Permanent onsite presence by a fully trained Microsoft Certified senior network manager

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