We are currently seeking an Internal Sales Support Adviser to work within the Sales Team in Leamington. This is a very busy and demanding role requiring a high level of prioritisation, problem solving and customer service skills. The Sales Support Adviser will be responsible for supporting a field and internal sales team, providing office based contact and completing sales tasks to assist sales staff maximise their time available to progress sales opportunities. The Sales Support Adviser plays a key role in improving the productivity of both internal and external sales staff, by taking responsibility for non-sales related tasks. This role will give the candidate an excellent opportunity to learn about the complete range of products and services that we sell to the Primary market, and a good understanding of many of the different processes and procedures used within NSO.

Key responsibilities

• Creating and modifying quotations and proposals.
• Creating and progressing Order Ful-filment Projects (Network Proposals, Leasing and AV Pre site surveys)
• Liasing with other departments (e.g. Order Management, Design team, AV, installations) and Product Managers with pre-order and post order queries and requirements on behalf of field sales, internal sales and customers.
• Managing sales related tasks for leased orders.
• To have a thorough knowledge and understanding of their assigned sales territories (including LEA discounts, key contacts, initiatives, funding).
• To promote the use of our website as the main sales channel for transactional business to achieve Sales Targets.
• To handle inbound sales calls and email enquiries. Where the value / complexity of the enquiry merits it, involving the Internal / Field Account Manager to progress the sale.
• To continually improve customer care and satisfaction ratings, with timely and appropriate responses to customer queries.
• To liaise with Account Managers and Website Development Team on improvement suggestions for the NSoptimum.co.uk website to drive further sales online.
• To promote the online "My Account" facility and register customers for NSO.com.

Skills Required

• Problem Solving
• Prioritising, Planning and Organisation
• Customer Care, verbal and written· Communication/Influencing - External and Internal Customers/Departments
• Detailed data handling - accurate, prompt and relevant
• Strong customer care and communication skills - verbal, written and electronic.
• Influencing and negotiation skills.
• Planning and organising skills to handle to prioritise enquiries.
• I nternal Sales staff will need to build and maintain an up-to-date knowledge of NSO solutions, products and services

To apply for these roles please forward your CV to   careers@nsoptimum.co.uk

We are currently looking for experienced Internal Account Managers to work for in our Education Sales division.  This is a key role, and your time will be split 70 % account management of existing and dormant customers and 3 0% prospecting for new customers, and/or looking for new business opportunities within current clients.

Key responsibilities
. Establish business relationships with existing customers, identify their business needs, qualify their IT requirements
. Use contact development skills to seek further business
. Carry out pro-active prospecting
. Preparation of quotes, assist with tenders
. Monitor market for opportunities and market trends

We are looking for:
. 2-3 years professional sales experience in a similar organisation (i.e. direct PC sales to the education sector)
. Knowledge of PC/IT or related high-tech industry
. Articulate, fast thinker, personable, capable of dealing with people at all levels  

Personal Attributes:

• Articulate Fast thinker
• Personable, capable of dealing with people at all levels
• Pro-active and ambitious
• Assertive & Confident
• Highly Driven
• Articulate & Astute
• Financially Focused
• Responding well to a Target driven Environment
• Ability to develop a rapport and go the extra mile !

Competitive salary & OTE plus benefits

To apply for these roles please forward your CV to   careers@nsoptimum.co.uk

We are currently looking for experienced and competent professionals to work for in our  Education Sales division.  This is a key role, and your time will be split  70 % account management of existing  and dormant customers and 30% prospecting for new customers, and/or looking for new business opportunities within current clients.

The role is highly customer focused and requires excellent technical and communication skills to supply Pre-sales & Implementation Technical Consultancy to lead and effect the implementation of multiple large complex computer systems, involving the architectural configuration and delivery of a wide range of equipment, operating systems and applications: both on time and within budget.

The ideal person will be confident, adaptable, with excellent communication skills both written and verbal t o competently present technical solutions and be able to adapt their presentation style to suite the customer audience, individually and collectively. They need to be consistently technically abreast of existing, new and emerging technologies to complement solutions

The role will require a high degree of focus and involvement in long and complex bids that includes engagement with different  organisations that do not necessarily have ACT as an expertise.

Key Responsibilities:

• Establish business relationships with existing customers, identify their business needs, qualify their IT requirements
• Define, develop, specify and design feasible and achievable ICT solutions that meet the needs of the customer.
• Preparation of quotes, assist with tenders
• Meticulously assess technical documentation in written and pictorial formats and translate into meaningful information that allows a non-technical person to understand the technical solution. This also includes network diagrams depicting topologies at interconnecting WAN and LAN configurations.
• To deliver technical presentations to an audience of all levels, individually and collectively; including in-house presentations as well as formal presentations at external customers and company venues.
• Technically own and manage complete implementations and delivery of solutions to ensure that all outstanding issues and tasks are resolved in a timely manner and, if required, supervise other Implementation Engineers in order to complete the installation and implementation of major computer systems
• Use contact development skills to seek further business
• Monitor market for opportunities and market trends

What we are looking for:

• Motivated and energetic go getters
• Will not compromise on high standards
• Excels in handling difficult or sensitive situations
• Ability to deal with clients and colleagues at all levels within an organisation
• Able to impart knowledge onto others
• Planning and organisational skills
• Strong communication skills
• Problem solving skills
• Demonstrates strong ownership skills on projects
• Holds a current driving licence
• Good presentation and report writing skills
• Able to adapt to a hands-on approach to all implementations
• Consistent willingness to learn new skills to advance themselves and the company.
• Open and willing to work with all jobs big and small in the interest of getting the job done.
• Awareness of good information flow with the desire to network information to everyone concerned.
• On occasion, work away from home

Skills and qualifications

Essential

• Articulate, go- getting, fast thinker, personable, capable of dealing with people at all levels  
• Proven interpersonal and communication skills, both written and verbally, particularly in relation to technical consultations with customers. A good listener.
• Team leadership and organisational skills to supervise skilled installation teams on customer sites.
• A Knowledge of Microsoft Products s both at a client and server level; these include Microsoft Server NT4.0 to Windows Server 2003, Exchange 5.5 to Exchange 2003, ISA installation & Configuration, Sharepoint & SQL,  Network Migration Experience Essential..
• Well versed in Active Directory Design and Configuration.
• Excellent networking knowledge  demonstrating experience with Cisco equipment both at LAN and WAN network design levels.
• Familiar with Citrix Client & Presentation Server 3 & 4
• Proven ability to work both independently and as a member of a team.
• A current clean valid driving licence.
• Excellent customer facing report writing skills 

Desirable

• Either obtained an appropriate qualification in Higher Education (eg a University degree or HND), or should have demonstrated equivalent ability through practical experience in a related area.
• At least 5 years proven competence in working in the Education sector and related technological solutions.

 Competitive salary & OTE plus benefits

To apply for these roles please forward your CV to   careers@nsoptimum.co.uk

To deliver excellent technical support and first class customer service support with a high degree of customer satisfaction and timeliness. This role is highly customer focused in an educational environment, and the main drive at all times is to ensure that clients are being regularly visited and that calls are being scheduled and processed in a timely manner. To manage all requests made by customers making sure that requests are progressed to resolution within   NSO. To ensure all customers SLA times are met.  

Key Responsibilities

• Providing technical support, 1st and 2nd line customer facing and remote support, being attentive to detail, friendly and reliable with good organisational skills. Can work under pressure to deliver an excellent level of service, with a proven track record within a onsite support environment. Review delivery for self and team against customers' aggressive KPIs.

 What we are looking for 

• Self motivated and have the ability to motivate others, a team player, resourceful and enthusiastic individual
• To develop and maintain good working relationships with our customer's and to always maintain a professional corporate image
• To attend training sessions offered by the company and assist in training workshops to provide customer feedback intelligence to System Support and Helpdesk teams
• Attention to detail and act accordingly to all situations
• Good organisational and excellent communication skills required
• Have the desire to improve and develop technical skills and career progression
• Adaptive to a variety of situations to met customer demand
• Experience in call logging, handling, requests of all types and faults in an accurate and professional manner
• Able to support multiple product areas
• Must have strong customer service skills and a high level of telephone manner, who can work under pressure to deliver a high standard of service at all times
• Able to adapt to a changing environment
• Aptitude for imparting knowledge to others
• Able to provide positive customer service through clear, concise communication

Skills and qualifications

Essential

• 2 Years Onsite Support
• Detailed knowledge of Microsoft Operating Systems including Windows XP, Win 2000 pro, Win 2k-03 Server products and NT Commercial experience of Microsoft applications including Exchange
• Backup Technologies (e.g BackupExec, ArcServe)
• Detailed working knowledge of standard Internet technologies such as SMTP, DNS, TCP/IP
• Detailed working knowledge of backup technologies and recovery processes
• An understanding of routing and network topologies
• Proven track record within a On-Site, customer facing role in an Educational environment

Desirable

• Microsoft Learning Gateway

Please send full CV to   careers@nsoptimum.co.uk

Applications are welcome from citizens of the British Commonwealth and British dependent territories who have right of abode within the UK, nationals of the European Economic Area and those individuals gaining the right to work in the UK through the HIGHLY SKILLED MIGRANT PROGRAMME (HSMP)